Privacy
Policy

01Who we are

This website and the “el riu rao” brand, including its subdivisions el riu rao capital and el riu rao media, are operated by CITICS SOLUTIONS SL (“we”, “us”, “our”), the data controller responsible for your personal data.

02The information we collect

We only collect the personal data we need to respond to you and operate our sites. Depending on how you interact with us, this may include:

• Information you give us — such as your name, email address, company, and the contents of any message you send us when you contact us or subscribe to our newsletter.
• Technical information — such as your IP address, browser type, device information, and pages visited, collected automatically when you use our websites.
• Communication records — correspondence and enquiries you send to us, so we can follow up and keep a record.

We do not knowingly collect special categories of data (such as health, political, or biometric data), and we ask that you do not send us such information.

03How and why we use your information

We use your personal data to:

• Respond to your enquiries and provide the information or services you request;
• Send you our newsletter or updates, where you have asked to receive them;
• Operate, maintain, secure, and improve our websites;
• Comply with our legal and regulatory obligations.

04Legal bases for processing

Under the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection law, we rely on the following legal bases:

• Consent — for example, when you subscribe to our newsletter or accept non-essential cookies. You can withdraw your consent at any time.
• Legitimate interests — to respond to your enquiries, to secure and improve our sites, and to run our business, provided your rights do not override those interests.
• Legal obligation — where we are required to process data to comply with the law.

05Sharing your information

We do not sell your personal data. We may share it with:

• Service providers who process data on our behalf (for example, hosting, email delivery, and analytics providers), under contracts that require them to protect it;
• Professional advisers and authorities where required by law or to protect our legal rights.

06International data transfers

Where personal data is transferred outside the European Economic Area, we take steps to ensure it receives an adequate level of protection, for example through the European Commission's standard contractual clauses or an adequacy decision.

07How long we keep your information

We keep personal data only for as long as necessary for the purposes described in this policy, or as required to meet legal, accounting, or reporting obligations. When it is no longer needed, we delete or anonymise it.

08Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you;
• Request that we correct inaccurate or incomplete data;
• Request that we delete your data;
• Object to or restrict our processing of your data;
• Request the portability of your data;
• Withdraw consent at any time, without affecting processing carried out before withdrawal.

To exercise any of these rights, contact us at info@elriurao.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es) or your local supervisory authority.

09Cookies and analytics

Our websites may use cookies and similar technologies to function correctly and to understand how they are used. Essential cookies are necessary for the site to work; non-essential cookies are only set with your consent. You can manage or disable cookies through your browser settings.

10Data security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your data safe.

11Children's privacy

Our websites are not directed at children, and we do not knowingly collect personal data from anyone under the age of 14. If you believe a child has provided us with personal data, please contact us and we will delete it.

12Changes to this policy

We may update this policy from time to time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review it periodically.

13How to contact us

If you have any questions about this policy or how we handle your personal data, contact CITICS SOLUTIONS SL (CIF B40529638) at info@elriurao.com.